Support Center University helps companies improve the efficiency and effectiveness of the development organization. We also help companies integrate the development and support functions...creating a 'full circle' model.
Article: Improving the relationship between Support and Development (Part 1)
Customer support's involvement in achieving product quality, product innovation, and customer loyalty.
Support-Development Relationship (Part 2)
Improved information collection and communication can win credibility for support's input on product design.
S-Business Article: Improving Support by Improving Development (Part 1)
Taking customer service to the 'next level'.
Article: Improving the relationship between Support and Development (Part 2)