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Improving Support Centers
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Reengineering took Timberline customer service from mediocre to
in 9 months; rethinking the center's work processes was key.
A "hot" midsize company reengineers by combining 10 support groups into a single, cohesive operation.
One company invests in
a systems overhaul-and sees dramatic results.
Elite Information Systems
A small company makes a
in reengineering-and sees BIG results.
The combination of
outsourcing and technology
was at the core of Solomon's successful reengineering.
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