Articles, papers, conference presentations, and other materials related to Workforce Management (WFM).
For additional materials related to the topic, please also visit the Staffing Challenges section.
Support Center University has helped many companies with WFM issues, including assistance with selecting and implementing software solutions. Please contact us with WFM questions or for assistance with your WFM project.
Article: Justify WFM
What is the minimum number of customer service representatives necessary to justify the use of a Workforce Management System?