Dave Brown has developed proprietary modeling tools and has established working relationships with several software product companies (including Blue Pumpkin, Pipkins, Aspect/TCS, and others).
Alternative Support Models
Transitioning from a classic call center operation to a state-of-the-art, E-Service contact center.
Dave Brown has helped many clients determine if outsourcing a portion of their support calls would be beneficial.We do the analysis, help you select the right outsource partner, then help you define the relationship and negotiate a contract.
Dave Brown has helped clients relocate support to reduce costs
Dave Brown has helped clients set-up European and other international support operations.